Envole Shop accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Discover.

The amount will be charged to your card once the items are shipped. Envole Shop features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.

PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the items are shipped. To register for a PayPal account, visit the website paypal.com.

*Please note PayPal is not offered as a payment option for Pre Orders.

Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer. If your financial institution is unable to resolve the matter, you may contact our Customer Services for further assistance here.

Once an order has been confirmed, it is processed automatically, which means it cannot be cancelled. If you are a registered customer, you can cancel any order within 30 minutes of placing it by going to the "My orders" section of your account. After this 30-minute period or if you checked out as a guest, you will still have the option of returning the package to us, as indicated in our Return Policy.

The amount paid is lower when, at the moment the order is dispatched, one or more ordered items is not available. Therefore, the charged amount will correspond exclusively to the value of the items that were shipped.

Sales tax is applied to your order in accordance with individual state and local regulations depending on the shipping address and location of any retail stores, company establishments or partners, located in that state. An estimated tax charge is added to your order during the checkout process, and the exact charges will be calculated automatically upon shipping your order based on the shipping address Zip Code. The final amount taxed will be equal or less than the Estimated Sales Tax and will be indicated on your completed order invoice.

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size. The expected shipping date for Pre-Order items will be clearly noted on the product page. This date is only an estimate and is subject to change. Please note, Pre-Ordered items are not guaranteed. If for any reason we are not able to fulfill your Pre-Order, we will refund you the full amount of the Pre-Order. You may always return an item or cancel your Pre-Order based on our online return policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

All our orders are delivered in a branded box or envelope. By selecting the gift option, you may include a personalised message. Please note that once your order placed, the gift message can't be modified.

Envole Shop only offers its merchandise for sale through the following limited methods of distribution:

(1) Envole Shop boutiques
(2) Envole Shop outlet stores
(3) Authorized department stores and their websites
(4) Authorized specialty stores
(5) Online Authorized Retailers
(6) Limited duty-free locations
(7) On the internet at EnvoleShop.com.

Envole Shop does not offer its merchandise for sale through individuals, street vendors, unauthorized retail locations, or unauthorized websites. In an effort to protect its valuable brand and loyal customers, Envole Shop reserves the right to refuse the sale of Envole Shop products to individuals engaging in reselling or transshipping activities.

Please contact us to report counterfeiters and unauthorized distributors of Envole Shop merchandise.

Should you have any questions about the authenticity of products sold online or in stores, please contact our Customer Support Team.